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Compac Deploys ServiceMax to Drive Service Delivery and Increase Customer Satisfaction in the Global Produce Industry

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Post-harvest solutions and services provider invests in cloud-based platform to improve the quality of customer information and installed-base knowledge


Compac, provider of integrated post-harvest solutions and services to the global fresh produce industry has selected ServiceMax, the powerful provider of field service management technology, to improve customer experience and increase technician operational efficiency.


“Our customers face increased competition with greater supply chain demands. They are looking for the provision of contracted services as they strive for increased efficiencies,” said Darrell Smithson, VP of Global Services at Compac. “ServiceMax is a proven platform that allows us to connect with our customers, build stronger partnerships, and drive value well beyond the basic break-fix services.”


With the ServiceMax platform, Compac will be able to manage and track their field service representatives with a real-time solution that allows for rapid response across multiple service level agreements. Compac plans to leverage the ServiceMax suite to proactively manage spare part stock levels and delivery while improving training for technicians. As a result, the company expects to improve customer experiences and empower its roster of clients to achieve real business value from their digital services.


Compac will roll out ServiceMax & ServiceMax Mobile for iPad in the fall.


To know more about Compac integrated post-harvest solutions and services to the global fresh produce industry visit Comac booth at Asia Fruit Logistica 2017. The fair takes place in Hong Kong, on 6-8 September.


Compac will exhibit in Hall 5, J-28. 

For contact:

Mike Riley – CEO, Compac

+64 21 751 539


Perry Sansom – VP Marketing, Compac

+64 21 404 040

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